Transparent refund terms

Last updated: May 19th, 2026

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1. Users may elect to cancel their subscription at any time exclusively through their account dashboard prior to the commencement of the next billing cycle. A cancellation request does not relieve the User of their obligation to pay the full balance of their current commitment, whether on a monthly or annual plan. All fees owing for the remainder of the term are non-waivable.

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2. All transactions are final. Except as expressly provided herein, the Company maintains a strict "no-refund" policy across all subscription tiers, including monthly, annual, and promotional plans. No refunds, credits, or prorated adjustments will be issued for any reason, including but not limited to: (a) the User’s failure to utilize the application; (b) the User’s dissatisfaction with specific software features or deliverables; (c) the discovery of alternative software; or (d) a change in the User's business circumstances or financial status. By subscribing, the User acknowledges that the Company operates a digital, immediate-access software platform and that once a billing cycle has commenced, the fees for that cycle are fully earned by the Company.

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3. Upon the automatic renewal of the Subscription Term, the User may elect to cancel the subscription and request a refund via the Application within fourteen (14) days of the renewal billing date. Any such request will result in the immediate cancellation of the subscription and termination of access to the Services.

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4. Following a valid cancellation, the User shall retain access to the application and its functionalities until the precise conclusion of their current, paid-in-full billing cycle (the "Termination Date"). No partial refunds or credits will be provided for any unused days remaining between the date of cancellation and the Termination Date. Upon reaching the Termination Date, the User’s access to the application will be automatically terminated, and the Company reserves the right to purge any data associated with the account in accordance with the Data Retention sections of the Data Processing Agreement.

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5. Any attempt to dispute a valid charge or initiate a chargeback through a bank is a breach of this Agreement. The Company reserves the right to provide this policy to financial institutions as proof of the User's agreement to these non-refundable terms. The Company may suspend access immediately and pursue any outstanding balances, including administrative costs incurred during a dispute.

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Questions

If you have any questions about this Refund Policy, please contact us:
support@fermionaigroup.com